About Us

Our Mission:

Hearing Access & Innovations is the only consulting agency dedicated to showing businesses, cultural institutions, entertainment venues, and government agencies around the world how to grow profits by improving hearing access for an increasing population of customers who are deaf or hard of hearing.

We help clients better serve the full spectrum of people with hearing loss by connecting all the pieces. We assess their environment, evaluate needs, and implement existing tools and best practices to provide excellent customer service for an often forgotten, yet growing market.

We act with integrity to resolve issues, set new standards, change global practices, and achieve results.

We seek to make our three-pronged approach to improving hearing access—with audio, visual and qualified interpretation—universally recognized, accepted and implemented wherever there is sound.


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Janice S. Lintz,
Founder and CEO

Hearing access expert Janice S. Lintz initially founded Hearing Access & Innovations (formerly the Hearing Access Program) in 2002 to work with three organizations—the Alexander Graham Bell Association for the Deaf and Hard of Hearing, the Hearing Loss Association of America, and the League for the Hard of Hearing—on accessibility initiatives.

For 13 years, she honed her skills as a tireless global advocate, making businesses, cultural institutions, entertainment venues, and government agencies aware of accessibility issues and working with more than 100 organizations to establish or enhance hearing access programs. An accomplished traveler, she now incorporates best practices from around the world to help organizations retain employees, improve customer service and grow profits by reaching an often underserved market.

She has achieved results for more than 100 organizations, including:

The American Museum of Natural History, Amtrak, Apple, the Association of National Advertisers, Bank of America, Build-A-Bear Workshop, Capital One, Cunard, Disney, Graceland, Gristedes, Heinz History Center, The Intrepid, Lincoln Center, Madison Square Garden, Marriott Hotels & Resorts, The Metropolitan Museum of Art, The National Park Service, NBC Universal, NFL, The New York Historical Society, NYC Taxi & Limousine Commission, MOMA, NYC Transit, The New York Times, Playbill, Shake Shack, Starvinos Foundation, United States Holocaust Memorial Museum, Walgreens, The Wallace Collection, The Wall Street Journal, Wegmans, and Yankee Stadium.

Janice and her associates are uniquely qualified to work with organizations to assess, educate, and take the steps necessary to make hearing access for all customers and employees the norm—just what is expected.

It’s good business!